Shipping policy

At Solane Collective, we are proud to offer reliable and efficient shipping throughout Australia. Please review the information below to understand how we ship your favourite items.

1. General Shipping Information

We currently ship across Australia.

Shipping options, costs and delivery times may vary based on your location and the size or weight of your order.

2. Processing Time

Orders are usually processed within 2 to 3 business days from Monday to Friday, excluding weekends and public holidays.

During peak periods or promotional events, processing times may be slightly longer. If delays occur, we will keep you informed.

3. Shipping Rates

Free Shipping
We offer free standard shipping on all orders with no minimum purchase required.

4. Estimated Delivery Times

Below is what you can expect once your order has been processed.

  • Processing Time: 2 to 3 business days (Monday to Friday)
  • Transit Time: 4 to 9 business days (Monday to Friday)
  • Total Delivery Time: 6 to 12 business days
  • Order Cutoff Time: 6.00 PM
  • Time Zone: AEST Australian Eastern Standard Time

Please note that delivery times are estimates and may be impacted by carrier delays, weather conditions or other factors outside our control.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses or restricted locations. Certain products may have shipping limitations based on Australian carrier regulations.

6. Failed Delivery or Returned Packages

If delivery attempts fail due to incorrect address details or the package being undeliverable, the order may be returned to us. We will contact you to arrange a reshipment, which may result in additional shipping costs.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at info@solanecollective.com. We will work with the carrier to investigate the issue and resolve it as soon as possible.

8. Shipping Policy Updates

We may update this Shipping Policy to comply with Google Shopping requirements or to improve our service. The most recent version will always appear on this page.
(Last updated: February 27, 2026)

9. Contact Information

Store name: Solane Collective
Company name: SADUA
Company Address: Dominee Martin Luther Kingweg 160H, 1504DA, Zaandam
Warehouse Address: 33 Tyneside Ave, North Willoughby NSW 2068, Australia
Company nr: 94792135
Phone: +61467146386
Email: info@solanecollective.com or check out our Contact Page.

Customer Service Hours

Operating hours Monday to Friday
Monday to Friday. 9:00 AM to 6:00 PM AEST

We aim to respond to your inquiries within 24 hours.