Terms of service
Terms of Service
OVERVIEW
Welcome to Solane Collective. The terms “we”, “us” and “our” refer to Solane Collective. Solane Collective operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Solane Collective is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 . ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or territory of residence and that you have given us permission to allow any minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, such as browsing our online store or purchasing products we offer, you may be required to provide certain information including your email address, billing details, payment details and shipping details. You represent and warrant that all information you provide is accurate, current and complete and that you hold the rights necessary to supply this information.
You are solely responsible for keeping your account credentials secure and for any activity that occurs under your account. You may not transfer, assign, sell or license your account to any other person.
SECTION 2 . OUR PRODUCTS
We make every effort to present accurate descriptions of our products and services in our online store. Please note that colours and product appearance may vary based on your device, screen settings or display configuration.
We do not guarantee that any product or service purchased will meet your expectations or match exactly how it appears in our store.
All product descriptions may change at any time without notice. We reserve the right to discontinue a product at any time and to limit quantities for any customer, region or jurisdiction, evaluated case by case.
SECTION 3 . ORDERS
When you place an order, you make an offer to purchase. Solane Collective reserves the right to accept or decline your order at its discretion. An order is not accepted until Solane Collective confirms acceptance. Your payment must be received and processed before acceptance is possible. Please review your order before submitting it, as Solane Collective may not be able to process cancellation requests once an order is accepted. If we decline, change or cancel an order, we will try to contact you using the email, billing address or phone number you provided at checkout.
Your purchases are subject to return or exchange only in accordance with our Return and Refund Policy.
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 . PRICES AND BILLING
Prices, promotions and discounts may change without notice. The price charged at the time you place your order will be the price stated on your confirmation email. Unless stated otherwise, posted prices do not include taxes, customs charges, shipping fees or handling fees.
Prices listed in our online store may differ from prices offered in physical stores or in online stores operated by other parties. Occasionally, we may offer promotions that affect pricing. These promotions are governed by separate terms and will prevail in case of conflict with these Terms.
You agree to provide accurate and updated purchase, payment and account information for all transactions. You agree to promptly update your email address, payment details and any other information required to complete your order.
You represent and warrant that the credit card information you provide is correct, that you are authorised to use the card, that the charges will be honoured by your card provider and that you will pay the posted prices including shipping, handling and taxes where applicable.
SECTION 5 . SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs processes or events outside our control. Once we hand the products to the carrier, ownership and risk of loss transfer to you.
SECTION 6 . INTELLECTUAL PROPERTY
All trademarks, brands, text, images, graphics, designs, product reviews, video, audio and all other material included in the Services are owned by Solane Collective, its affiliates or licensors and are protected by intellectual property laws.
These Terms allow you to use the Services for personal and non commercial purposes only. You must not copy, distribute, modify, display, store, download, publish or create derivative works of any material from the Services without our written consent. Except where stated, nothing in these Terms grants you any rights under any trademark, copyright or other intellectual property owned by Solane Collective, Shopify or any third party. Unauthorised use may violate intellectual property laws. All rights not granted are reserved by Solane Collective.
Solane Collective names, logos, product names, service names and slogans are trademarks of Solane Collective or its licensors. You must not use them without written permission. Shopify names, logos and designs are trademarks of Shopify. Other names and logos belong to their respective owners.
SECTION 7 . OPTIONAL TOOLS
You may gain access to tools provided by third parties. We do not monitor or control these tools.
You agree that these tools are provided on an “as available” basis without warranties or endorsements. We are not liable for your use of any optional third party tools.
Any use of such tools is entirely at your own risk and you should ensure you approve the terms set by the third party provider.
We may introduce new features or tools through the Services in the future. These will also be covered by these Terms.
SECTION 8 . THIRD PARTY LINKS
The Services may contain materials or links to websites operated by third parties. We are not responsible for reviewing the accuracy or content of any third party material or sites. If you leave our Services to access a third party site, you do so at your own risk.
We are not liable for damages resulting from your use of third party websites or purchases made through them. You should review the policies of third parties before engaging in transactions. Any complaints or questions regarding third party products or services must be directed to the relevant third party.
SECTION 9 . RELATIONSHIP WITH SHOPIFY
Solane Collective is powered by Shopify, which enables us to provide the Services to you. All sales and purchases made through our store are made directly with Solane Collective. By using the Services, you acknowledge that Shopify is not responsible for any part of your transactions with Solane Collective. This includes any injury, damage or loss connected to purchased products or services. You agree to release Shopify and its affiliates from all claims, damages and liabilities that arise from or relate to your purchases or interactions with Solane Collective.
SECTION 10 . PRIVACY POLICY
All personal information collected through the Services is handled according to our Privacy Policy, which can be viewed here. Some personal information may also be handled according to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you confirm that you have read and understood these privacy policies.
Because our Services run on Shopify, Shopify collects and processes certain personal information related to your use of the store. This is done to operate and improve the Services. Information you provide may be shared with Shopify and with third parties in other countries to provide services to you. Please review our Privacy Policy for full details about how we, Shopify and our partners use your information.
SECTION 11 . FEEDBACK
If you submit any ideas, suggestions, reviews, feedback, proposals or other content (called “Feedback”), you grant us a worldwide, perpetual, royalty free and sublicensable license to use, publish, modify, reproduce and distribute that Feedback for any purpose, including commercial use. This includes using your Feedback to operate, improve and promote the Services.
You represent that you own or have rights to any Feedback you submit, that you have disclosed any incentives or compensation connected to your Feedback, and that your Feedback complies with these Terms. We are not required to keep your Feedback confidential, to compensate you, or to respond to you.
We may monitor, edit or remove Feedback that we find unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable.
You agree that your Feedback will not violate third party rights, including copyright, trademark, privacy or personal rights. You also agree not to submit Feedback that contains unlawful or abusive content or any malware that could harm the Services. You may not use a false email address or impersonate another person. You are responsible for the accuracy of any Feedback you provide. We are not responsible for Feedback posted by you or others.
SECTION 12 . ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on the Services may contain errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to update or change information or cancel orders if needed, at any time and without notice. This includes after you have placed an order.
SECTION 13 . PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services to engage in unlawful or harmful behaviour. This includes activities that violate laws or rights of others, transmit misleading information, harass or harm individuals, upload content that violates these Terms, or send unwanted advertising or spam. You must not impersonate others or engage in conduct that restricts or interferes with anyone’s use of the Services or exposes Solane Collective, Shopify or others to liability.
You also agree not to upload malicious code, exploit the Services, track personal information of others, or interfere with security features of the Services or related websites. We may suspend or terminate your account without notice if we determine you violated any part of these Terms.
SECTION 14 . TERMINATION
We may terminate this agreement or your access to the Services at any time and at our discretion without notice. You remain responsible for all payments owed up to the date of termination.
The following sections continue to apply after termination. Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy and any other terms that should continue based on their nature.
SECTION 15 . DISCLAIMER OF WARRANTIES
Information presented on the Services is provided for general information only. We do not guarantee the accuracy, completeness or usefulness of this information and you use it at your own risk. We disclaim all liability connected to reliance on this material.
Except where stated by Solane Collective, the Services and all products are provided on an “as is” and “as available” basis without warranties of any kind. This includes implied warranties of merchantability, quality, fitness for a purpose, durability, title and non infringement. We do not guarantee that the Services will be uninterrupted, secure or error free. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this disclaimer may not apply to you.
SECTION 16 . LIMITATION OF LIABILITY
To the fullest extent permitted by law, Solane Collective and its partners, officers, employees, agents, affiliates, service providers and licensors, as well as Shopify and its affiliates, are not liable for any direct or indirect damages related to your use of the Services or any products purchased. This includes lost profits, revenue, data, savings, replacement costs or similar damages, whether the claim is based in contract, tort, strict liability or otherwise. This applies even if we are advised of the possibility of such damages.
SECTION 17 . INDEMNIFICATION
You agree to indemnify and hold harmless Solane Collective, Shopify and their affiliates, officers, employees, agents, contractors and service providers from losses, claims or damages including reasonable legal fees arising from your breach of these Terms, your violation of laws or rights of others, or your use of the Services.
We will notify you of any claim requiring indemnification. We may control the defence and settlement of such claim at your cost, including choosing counsel. We will not settle any claim requiring non monetary obligations from you without your consent. You must cooperate in the defence and provide relevant documents.
SECTION 18 . SEVERABILITY
If any part of these Terms is found to be unlawful, void or unenforceable, that part will still be enforced to the fullest extent allowed by law. The unenforceable portion will be removed from the Terms, but this will not affect the validity of the remaining sections.
SECTION 19 . WAIVER AND ENTIRE AGREEMENT
Our choice not to exercise or enforce any right or provision within these Terms of Service does not mean we waive that right or provision.
These Terms of Service, along with any policies or operating rules posted by us on this site or related to the Service, form the complete agreement and understanding between you and us and govern your use of the Service. They replace any previous or current agreements, communications or proposals between you and us, whether spoken or written, including any earlier versions of these Terms of Service.
Any unclear language in these Terms of Service will not be interpreted against the party that drafted them.
SECTION 20 . ASSIGNMENT
You are not permitted to delegate, transfer or assign this Agreement or any of your rights or responsibilities under these Terms without our written approval. Any attempt to do so will be considered invalid. We may transfer, assign or delegate these Terms and our rights and responsibilities at any time without asking for your consent or providing notice.
SECTION 21 . GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Solane Collective is headquartered. You and Solane Collective consent to venue and personal jurisdiction in such courts.
SECTION 22 . HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 . CHANGES TO TERMS OF SERVICE
You may review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, modify or replace any part of these Terms of Service at our discretion by posting revisions on our website. You are responsible for checking our website from time to time to stay informed of any changes. We will notify you of material updates in accordance with applicable laws and such updates will take effect on the date stated in the notice. Your continued access to or use of the Services after any changes are posted confirms your acceptance of those changes.
SECTION 24 . CONTACT INFORMATION
Store name: Solane Collective
Company name: SADUA
Company Address: Dominee Martin Luther Kingweg 160H, 1504DA, Zaandam
Warehouse Address: 33 Tyneside Ave, North Willoughby NSW 2068, Australia
Company nr: 94792135
Phone: +61467146386
Email: info@solanecollective.com or check out our Contact Page.
Customer Service Hours
Operating hours Monday to Friday
Monday to Friday. 9:00 AM to 6:00 PM AEST
We aim to respond to your inquiries within 24 hours.